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Our Strength

Our Scale
10+

Strong SFDC Bench

50+

SFDC Licenses

60+

Completed Projects

2

Offices – Mumbai & Pune

30+

Clients Served

Products

    At GSBG, our Salesforce expertise spans across a wide range of clouds and tools, enabling us to deliver end-to-end digital transformation solutions tailored to client needs. Our comprehensive Salesforce practices include:
  • Service Cloud
    • We implement and optimize Salesforce Service Cloud to enhance customer service operations. This includes case management, automation, knowledge base integration, and AI-driven support for faster, more efficient resolution of customer issues.
  • Sales Cloud
    • Our team leverages Salesforce Sales Cloud to streamline and supercharge sales processes. From lead generation and pipeline management to forecasting and analytics, we help businesses increase sales productivity and close deals faster.
  • Marketing Cloud
    • We deploy Salesforce Marketing Cloud solutions to create personalized, multi-channel marketing campaigns. Our expertise includes customer journey automation, email marketing, social media engagement, and marketing analytics.
  • Community Cloud
    • Using Salesforce Community Cloud (now known as Experience Cloud), we build branded customer, partner, and employee portals that promote collaboration, self-service, and engagement.
  • CPQ (Configure, Price, Quote)
    • Our team implements Salesforce CPQ to simplify the configuration of complex product offerings, automate pricing rules, and generate error-free quotes quickly—accelerating the quote-to-cash process.
  • Experience Cloud
    • With Salesforce Experience Cloud, we design interactive digital experiences that are deeply integrated with CRM data, enabling personalized web portals, forums, and mobile apps for users and stakeholders.
  • Velocity (Salesforce Industries)
    • We specialize in Velocity, now known as Salesforce Industries, offering pre-built industry-specific solutions. This includes tailored CRM systems for sectors like telecommunications, insurance, healthcare, and public services—helping clients achieve faster time-to-value.
Salesforce Practices

Industries

Industries Served

At GSBG, we deliver tailored Salesforce solutions that streamline operations, boost customer engagement, and drive digital transformation across diverse industries:

  • Real Estate:The real estate industry involves the buying, selling, leasing, and management of properties including residential, commercial, and industrial spaces. With Salesforce, real estate businesses can streamline lead tracking, automate client communications, and manage property listings more efficiently. Implementing Salesforce solutions enhances customer relationship management and drives smarter, data-driven decision-making across the property lifecycle.
  • Manufacturing: We have delivered robust Salesforce-based solutions for Keysight and other prominent US-based manufacturers, utilizing Sales Cloud, Service Cloud, and CPQ to enhance field service efficiency, manage complex product configurations, and optimize after-sales support.
  • Public Sector: We’ve worked with the U.S. government to implement Health Cloud and OmniStudio solutions, enabling agencies to manage compensation, services, and benefits more effectively through automated workflows and citizen-facing platforms.
  • Ecommerce: We have led B2B and B2C digital transformation projects for clients like Driscoll’s, leveraging Salesforce Sales Cloud, Service Cloud, and Commerce Cloud to unify customer experiences across digital storefronts, automate workflows, and drive scalable growth.
  • Telecom: Our team has executed comprehensive Lead-to-Cash implementations for leading telecom providers in Europe and India. These solutions integrate Salesforce CRM, CPQ, and Zora to enable streamlined customer acquisition, dynamic pricing, contract management, and billing.
  • Healthcare: For companies like BD, a global medical device leader, we have enabled secure and compliant digital transformation using Salesforce Health Cloud and custom solutions to improve patient engagement, sales operations, and internal collaboration.

Our Case Studies

Project 1

Risland India

Sales & Service Cloud Implementation for Real Estate

View Case Study

Goal: To implement Salesforce Sales and Service Cloud to enhance customer experience, operational efficiency, and financial performance in the Real Estate industry.

Implementation:

  • Enquiry to Booking process implemented in Salesforce Platform.
  • Created customer 360-degree view.
  • Guided Booking creation and inventory blocking.
  • Product setup for 3 locations with demographic variations.
  • Automated business rules and approval processes.
  • Finance integrations and automated booking orchestration.

Technology Used:

  • Salesforce
Project 2

Hero Finance

CPQ Implementation involves deploying salesforce Configure, Price, Quote tools to automate product configuration, pricing, and quote generation and efficient sales processes.

View Case Study

Goal: Streamlined pricing and quoting with a 40% reduction in quote generation time and 25% improvement in deal closures.

Implementation:

  • Automated quote generation and approvals.
  • Multi-tiered discount management.
  • CRM and customer data integration.
  • Automated contract generation and renewals.
  • Product catalog and pricing configuration.

Technology Used:

  • Salesforce CPQ
Project 3

Region of Peel

Government Digitization is the use of digital technologies to streamline public services, improve efficiency, and enhance citizen engagement.

View Case Study

Goal: Digitized operations for the Government of Canada, enabling citizens to file taxes and apply for services online.

Implementation:

  • Requirement analysis with user interviews.
  • Intuitive system for increased productivity.
  • Single repository with advanced analytics.
  • Lightning Template for customer community.
  • Classic to Lightning migration.
  • Ongoing support at reduced costs.

Technology Used:

  • Salesforce Lightning
  • Salesforce Classic
  • Apex
Project 4

BD

Project Management Gantt Chart is a visual project planning tool that displays tasks along a timeline, helping teams track progress, manage dependencies, and ensure timely completion of project milestones.

View Case Study

Goal: Implemented a Gantt chart system for exhaustive project management using custom LWC.

Implementation:

  • Integrated with custom Gantt JS library.
  • Developed custom Apex for Gantt features.
  • Custom VF Page for Gantt chart display.

Technology Used:

  • Salesforce
  • Visual Force
  • JavaScript
Project 6

Cloud Synapps

Dynamic Form System for Government refers to a digital solution that enables government agencies to create, manage, and customize interactive forms in real-time, allowing efficient data collection, automated processing, and improved citizen services through a user-friendly and adaptive interface.

View Case Study

Goal: Built a drag-and-drop form system with digital signatures for government use.

Implementation:

  • Classic to Lightning conversion.
  • VisualForce to Lightning migration.
  • Custom LEX components.
  • Drag-and-drop UI for admins.
  • Support for multiple forms and S-Objects.

Technology Used:

  • Salesforce
  • Apex
Project 7

CPQ Implementation

Streamlined Billing and Sales Processes** refer to the integration of automated tools and workflows that simplify quoting, invoicing, and revenue management—resulting in faster transactions, reduced errors, and improved customer satisfaction.

View Case Study

Goal: Reduced quote generation time by 30% and billing errors by 50% with automated CPQ processes.

Implementation:

  • Product bundling and flexible pricing.
  • Automated quote generation.
  • Discount and approval workflows.
  • Usage-based billing.
  • Revenue recognition automation.
  • Contract and renewal management.

Technology Used:

  • Salesforce CPQ

Applications

Email To Transaction

What: Enables new email services with configurable fields, filters specific emails, processes anti-spam emails, manages auto-assignments, and sends acknowledgment notifications.

How: Built by configuring existing Salesforce modules, allowing additional fields to be easily customized.

Usage: Improves efficiency by automating email workflows, reducing spam, and providing real-time transaction updates to customers, leading to better customer engagement and optimized processes.

Email to Transaction

HRM

What: Built on Salesforce CRM using custom LWC components for UI and Apex for server-side logic.

How: Utilizes Salesforce’s robust architecture with Lightning Web Components (LWC) for an intuitive UI, and Apex for handling complex server-side operations. It integrates all HR-related tasks into one seamless system.

Usage: Simplifies employee management, automates HR workflows, decommissions outdated systems, leading to increased efficiency, data accuracy, and better resource allocation.

HRM Tool

Lead Assignment Engine

What: A Salesforce-based solution designed to automate the distribution of leads among sales teams using various rules like round-robin, LIFO, FIFO, Zip Code Ranges, and City logic.

How: Leverages Salesforce’s custom logic, queues, and automation tools to assign leads evenly across sales teams. Admins define lead assignment rules, and the engine runs based on these inputs.

Usage: Streamlines the lead distribution process, ensuring fair allocation, faster response times, more efficient lead management, and improved sales outcomes.

Lead Assignment Engine

Case Management Automation

What: A Salesforce solution to automate support case tracking, assignment, escalation, and resolution across service teams.

How: Utilizes Service Cloud, automation rules, SLAs, and AI-powered recommendations to manage the entire support lifecycle.

Usage: Reduces manual workload, ensures faster issue resolution, improves customer satisfaction, and provides actionable service insights.

Case Management Automation

About Us

Who Are We?

GSBG was founded by visionary entrepreneur Ankush Gaikawad, who set out to transform the digital landscape. From humble beginnings in a one-room flat, GSBG has grown into a thriving company with two offices and a team of over 10 talented professionals driving innovation daily. Starting in digital marketing, we expanded into building custom websites and mobile applications, helping businesses establish their digital presence. As demand for scalable, enterprise-grade solutions grew, we embarked on a journey into Salesforce implementation and consulting.
Today, GSBG leads digital transformation, empowering businesses across industries to streamline operations, enhance customer experiences, and accelerate growth. We focus on mid- to large-scale projects, delivering in-depth technical expertise, strategic insight, and a client-first approach. Guided by our core values of innovation, integrity, and impact, we are committed to delivering tailored solutions that exceed client expectations. Our mission is to help businesses unlock their full potential in a digital-first world.

Who are we

Meet Our Founders and Directors

Ankush Gaikawad

Ankush Gaikawad

Salesforce Expert

"Our mission is to empower businesses with Salesforce solutions that drive real impact."

Get in Touch

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GSBG Technologies
Shop No - 18, LODHA ELITE, Near Nilje Railway Station,
Dombivali East, Thane, Pin-421204, Maharashtra, India

EMAIL US : sales@gsbg.co.in

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